Yes. To be eligible for support benefits of each product license, you must purchase a Sencha Care support subscription on a per product license basis.
x-Credits are a currency used to meter Support Tickets or request other types of assistance available under a Sencha support plan as described in Table 1 above. For example, a Support Ticket uses 10 x-Credits per incident. Telephone Support uses 50 x-Credits per hour with a 25 x-Credit minimum. The available number of x-Credits depends on the Support Plan you purchase, as described in Table 1. Premium Support forums are available 24×7×365 and do not use any x-Credits.
The process for requesting assistance using x-Credits is described in our support process letter that is sent to our customers’ primary support contacts when they purchase a support plan. This process is also described in Sencha Support and Services agreement.
You can use Sencha Touch under either license. Under the open source GPL v3 license, you are required to release you source code and license your program under GPLv3. Our free Commercial License allows you unlimited developers, distribution and use provided you are not using Sencha Touch for a development tool or application builder, or for native deployment on an Embedded Device.
If you are creating your own commercially licensed software developer kit (SDK) or web application builder based on Sencha Touch, a commercial OEM license is the right option for you. Since use cases vary widely, commercial OEM licenses are customized per customer. Contact us to learn more about this option.